Terms of Use

1. Introduction

Welcome to Backflex. These Terms of Use ("Terms") govern your access to and use of our website backflex.world ("Website") and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms.

Please read these Terms carefully before using our Website. If you do not agree with any part of these Terms, you should not use our Website.

2. Company Information and Pre-Contractual Information

This Website is operated by:

In accordance with Austrian law (Fern- und Auswärtsgeschäfte-Gesetz – FAGG), the essential information you are entitled to before concluding a distance contract (including the right of withdrawal, its duration, and the conditions for returns and refunds) is set out in our Return Policy and in the order process. By placing an order, you confirm that you have received this information.

3. Eligibility

To use our Website and purchase our products, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account or placing an order

By using our Website, you represent and warrant that you meet these eligibility requirements.

4. Products and Orders

4.1 Product Information

We make every effort to display our products accurately. However, we do not warrant that product descriptions, images, pricing, or other content are accurate, complete, or error-free. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

4.2 Pricing

All prices are displayed in Euros (€) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time of purchase.

4.3 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order at our discretion. An order is accepted when we send you an order confirmation email.

4.4 Payment

Payment must be made at the time of order using the payment methods available on our Website. You agree to provide accurate payment information and authorize us to charge the applicable amount.

5. Shipping and Delivery

We aim to process and ship orders within 1-2 business days. Delivery times vary based on location:

• Austria: 3-5 business days
• European Union: 5-10 business days

We are not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our control. Risk of loss passes to you upon delivery to the carrier.

6. Returns and Refunds

For information about returns and refunds, please refer to our Return Policy.

7. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Backflex or our licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Remove any copyright or proprietary notices
• Use our content for commercial purposes without consent

8. User Conduct

When using our Website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Website
• Use automated systems to access our Website without permission
• Engage in any activity that could harm our reputation or business

9. Disclaimer of Warranties

Our Website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties that our Website will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content

Our products are dietary supplements and individual results may vary. We do not make any health claims beyond what is permitted by applicable regulations.

10. Limitation of Liability

To the fullest extent permitted by law, Backflex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or products.

Our total liability for any claims related to our Website or products shall not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless Backflex and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our Website.

12. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content or practices of linked websites.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Your continued use of our Website after changes are posted constitutes acceptance of the modified Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Austria, including the Konsumentenschutzgesetz (KSchG) and the Fern- und Auswärtsgeschäfte-Gesetz (FAGG) where applicable. Any disputes arising from these Terms or your use of our Website shall be subject to the courts of Austria.

If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence. Mandatory consumer protection rules of your country of residence continue to apply.

14a. Out-of-Court Dispute Resolution

The European Commission provides an online platform for the out-of-court resolution of consumer disputes: consumer-redress.ec.europa.eu. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board but are willing to do so where appropriate. For Austria, the European Consumer Centre (Europäisches Verbraucherzentrum Österreich) provides information and support: europakonsument.at.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have questions about these Terms, please contact us: